The Observatory's support team helps everyone with a WPLO subscription — individuals, companies and organisations — and anyone evaluating the service. Write to us and we'll reply to the address you write from.
How to reach us
Our support channel is email: support@wplo.org. You can also call us on +507 6861 5526 during office hours, Panama time (UTC−5), Monday to Friday. Our address is Avenida Federico Boyd and Avenida Ricardo Arango, Edificio Studio Coliving, 4th floor, apartment 436, Bella Vista, Panama City, Panama. For institutional matters other than support, email info@wplo.org.
What to include in your message
To help us solve your case in the first exchange, please tell us:
- Your account's name (your organisation's, or yours if it is a personal account).
- The email address you sign in to WPLO with.
- Whether the problem happens in the browser or in the installed app, and on which device.
- What you expected to happen, and what happened instead.
- If you can, a screenshot and roughly when it happened.
Response times
We acknowledge every request. How long it takes to resolve depends on the case: a question about using WPLO is answered in the same exchange, while a technical issue may need our development team to look into it.
If your case affects receiving alerts, say so in the subject line: those issues take priority because they affect the Observatory's main function.
Help getting started
If you need help getting started with WPLO, or a refresher session for the people on your team, ask for it through the same channel.
Managing your account
Accounts are created when you subscribe at register.wplo.org. If you administer an organisation's account, you can manage its places and notification rules in the app. For any other change to access or account details, email us from the address you sign in to WPLO with.
To ask us to delete an account and the data linked to it, see Delete account.